Enrollment Instructions for IHSS Independent Providers of Solano County
Please read the instructions on this page carefully, then use the link called “Continue to ENROLLMENT” at the bottom of the page with your enrollment steps.
This website is ONLY to be used by caregivers or “providers” of the In-Home Supportive Services (IHSS) program in Solano County. State laws require that all IHSS providers go through an enrollment process and pass a background check before they are eligible to be paid by the IHSS program.
You are not eligible to enroll (do not use this website) until you know that the person you will be taking care of has been approved by IHSS after a social worker has made an in-home visit to assess the persons needs.
Your enrollment as an IHSS provider will be completed in three steps.
1. Use the Enrollment website:
a.) Use the “Continue to ENROLLMENT” link at the bottom of the page to fill in your enrollment forms, watch the mandatory enrollment video, and book an appointment, date and time to visit our enrollment office location.
2. Go to your appointment on the date you have chosen.
a.) Remember to bring your original Social Security Card – we cannot accept a copy – only the original.
b.) Remember to bring your current valid driver’s license or another US government issued ID
c.) Your name on the Social Security Card and on your ID must match.
d.) Do NOT bring children, friends, relatives, or others to your appointment – there is no waiting space for them and you will be turned away to make another appointment. You may bring a translator.
e.) Complete all the steps on the Enrollment Website before your appointment.
3. Wait for your first timesheet from IHSS.
a.) Make sure the person you will be taking care of has completed his/her paperwork and sent it to IHSS. He/she must complete forms that tell IHSS you will be the provider.
b.) Wait 6 to 7 weeks after your appointment before calling to review the status of your case. It may take longer to receive your first timesheet.
After you have read these instructions, click on the following link to continue with your enrollment.
Continue to Enrollment
If you have any additional questions, please review the Question and Answer page here.
Question: I can’t find my Social Security Card?
Answer: Visit the Social Security Office and apply for a replacement card. They will provide you with a replacement card. You may also ask the Social Security Office to provide you with a letter or printout to use at your appointment. The letter must include your full name, the full social security number and a social security office “stamp” on letterhead all on one page.
Question: I already had a background check done for another job – do I need to do it again?
Answer: Yes. Everyone applying to be an IHSS Independent Provider must have a background check done using the forms we provide.
If your Question is not answered here, call the Provider Enrollment phone line at (707) 784-8753. We can only answer questions about the provider or caregiver enrollment steps.
For questions about provider payroll or paychecks, timesheets, or to speak with a social worker about authorized hours or to apply to receive IHSS services, please call the IHSS program at (707) 784-8259.
Continue to Enrollment