Self-Service - Customer Connect



What Is Customer Connect?

Customer Connect is California's self-service child support information system designed with YOU in mind.  This system allows you to login and check on the status of your case(s) in real time.  What you see is what we see. 



Benefits of
Customer Connect
The benefits for using this self-service system are listed below.  All you need is internet access.  Click on the link below to access Customer Connect.

  • Convenient 24/7 access
  • Reset or change your Personal Identification Number (PIN)
  • Update your account/personal information
  • View payment information
  • Review case information
  • Verify court dates and appointments
  • Contact your case worker

Note:  Please allow your case worker up to 3 business days to respond.

Click HERE to go directly to the Customer Connect website, or call (866) 901-3212 to access by phone.

 
What Do I Need To Access Customer Connect?

Using Customer Connect online or over the phone is easy.  All you need to access personal case information is your:

  • Participant ID Number or Social Security Number (SSN)
  • Customer Connect PIN

Note:  Your Participant ID Number can be found on a child support check or on a child support billing statement.  If additional assistance is still needed, call (866) 901-3212.

Note: 
If you didn't receive or forgot your PIN, you can request a new one over the phone or online if you have a valid mailing address or email on file.

If your email address has already been entered into the system, you have the option to have the PIN sent to you electronically.  Please wait 15 minutes before accessing the automated phone system at (866) 901-3212 or Customer Connect to allow the system to recognize the new temporary PIN number.  If you do not have an email address on file, the temporary PIN will be sent to you by regular mail.  Please allow 7 to 10 days to receive the temporary PIN number by regular mail. 

When accessing the automated phone system at (866) 901-3212 or Customer Connect for the first time, you will be prompted to change the temporary PIN to a permanent PIN number.  The permanent PIN is chosen by you and must be 4 to 12 digits long.

If additional assistance is needed, call (866) 901-3212 and Press 0 or Say "Agent."  For speech and hearing impaired customers, services are available through our TTY number: (866) 399-4096


Calculate Child Support
The California Guideline Child Support Calculator is based on California Child Support Guidelines and can be used to estimate the amount of child support that may be ordered in your case.  The Court Commissioner or Family Law Judge has the final authority to determine the amount of a child support order. 

This calculator provides only an estimate and is not a guarantee of the amount of child support that will be ordered. Other factors may affect the amount of child support awarded.  Click on the link to use the Guideline Calculator.