Paying Online Or Over The Phone:
Use your Personal Identification Number (PIN) and your California Child Support Automation System (CCSAS) participant ID number to make a payment.  Contact your local child support agency at (866) 901-3212 if you do not know your CCSAS participant ID number or call the SDU at (866) 325-1010.

To get a PIN, register online (use link below) or register over the phone at (866) 325-1010.  When you register, a PIN is generated and mailed to your address on file.  Keep a record of your PIN; it is required to make payments online or over the phone. 

If you registered, but never received your PIN, you need to make sure that your address on file is accurate.  If it is, click the "reset PIN" button on the SDU website (use link below) and a new PIN will be generated and mailed to you.  If your address on file is not accurate, you can update it by contacting your local child support agency at (866) 901-3212 or log onto our Customer Connect website to update your address.  Then go through the steps to reset your PIN.

Note:  You do not have to register and receive a PIN to make a child support payment online or over the phone.  However, not registering only allows you to make a single PINless payment.  You cannot manage your account, view payment history, edit your profile, or set up recurring payments unless you register.

When Are Payments Credited?
All payments will be credited when they are received at the SDU. Payments will no longer be credited on the date they are withheld from your paycheck but on the date they are received at the SDU. All payments must be received at the SDU by the end of the month to be credited in that month.  If your wage withholding is received at the SDU after the end of the month, you will have a balance due.

You may have payments automatically withdrawn from a bank account or be able to pay by credit card. However, if an employer is found, a wage assignment will automatically be issued regardless if there is an automatic withdrawal or credit card payment in place.


What Is Allocation And How Does It Affect Me?
Allocation is when a payment is applied to more than one child support case.  If you have only one child support case, you should not be affected by allocation of payments.  If you have more than one child support case, the payments received could be allocated (split) between the cases.  How allocation impacts a case depends on many factors, including how much support is owed and collected.  For more details on how allocation impacts you, contact your local child support agency at (866) 901-3212.